Device Management from Manufacturer to End User

Customer Profile
Z Electric Vehicle Charger Manufacturer – A company manufacturing EV charging stations under its own brand and selling them directly to end users or through dealers.

Current Situation
Z Manufacturer struggled to manage remote activation, technical service operations, and software updates for sold devices. Manual interventions after each sale significantly increased workload.

Click&Plug Solution
With Click&Plug’s Individual Device Sales Management model, Z Manufacturer gained full remote access and management of every Click&Plug-compatible unit sold. Device activation, remote fault diagnostics, user management, and software updates were automated through the platform.

Results

  • Operational Efficiency: Remote device management reduced on-site technical visits, cutting costs substantially.

  • Customer Experience: Reliable device performance and rapid technical support boosted end-user satisfaction.

  • New Revenue Models: The company launched subscription-based remote maintenance and software-update services, creating new income streams.

  • Market Competitiveness: Smart device-management capabilities provided a clear competitive edge.