Device Management from Manufacturer to End User
Customer Profile: Z Electric Vehicle Charger Manufacturer – A company that produces EV charging stations under its own brand and sells them to end users or its dealers.
Current Situation: Z Manufacturer was struggling to manage remote activation, technical service operations, and software updates for the devices it sold. Manual interventions after every sale increased the workload significantly.
Click&Plug Solution: By using Click&Plug's Individual Device Sales Management model, Z Manufacturer gained the ability to remotely access and manage every device sold that was compatible with Click&Plug. Device activation, remote fault diagnostics, user management, and software updates were automated through the platform.
Results:
- Operational Efficiency: Remote device management reduced the need for on-site technical visits, significantly lowering costs.
- Customer Experience: Smooth device performance and fast technical support improved end user satisfaction.
- New Revenue Models: The manufacturer introduced new revenue streams by offering subscription-based remote maintenance and software update services.
- Market Competitiveness: Smart device management capabilities gave Z Manufacturer a competitive edge in the market.
