Click&Plug | All-in-one EV Charging Management Platform

Contact Information

TESTBilgi Ofisi: Acıbadem Mh. Çeçen Sk. Akasya Residence Üsküdar/İstanbul *Head Office: London
[email protected]
+90123456789

Social Media

Cookie Policy

1. What is a Cookie?

Cookies are small text files placed on your computer or mobile device via your browser when you visit our website. They are used to improve website efficiency and enhance user experience.

2. What Types of Cookies Do We Use?

  • Strictly Necessary Cookies: These are essential for the core functions of our website, such as security and session management.
  • Functional Cookies: They provide a personalized experience by remembering your preferences (e.g. language or region selection).
  • Analytical and Performance Cookies: These help us analyze site usage and improve its performance.
  • Advertising and Targeting Cookies: Used to deliver content and advertisements tailored to your interests.

3. How Can I Control Cookies?

You can disable cookies or delete existing ones via your browser settings. However, doing so may impact the proper functioning of some services.

4. Third-Party Cookies

We may use cookies from third-party service providers on our website. These cookies are subject to the privacy policies of the respective providers.

5. Changes

This Cookie Policy may be updated from time to time. Changes take effect once published on our website.

6. Contact

If you have any questions about our cookie policy, please contact us at [email protected].

GDPR Clarification Text

1. Data Controller

In accordance with Law No. 6698 on the Protection of Personal Data (GDPR), your personal data is processed by Click&Plug as the data controller under the following scope.

2. Purposes of Personal Data Processing

Your collected personal data is processed for the purposes of providing our services, managing customer relations, conducting marketing activities, improving user experience, and fulfilling legal obligations.

3. Processed Personal Data

Personal data such as name, surname, email address, phone number, IP address, location data, payment information, and site usage data may be processed.

4. Transfer of Personal Data

Your personal data may be transferred to our business partners, suppliers, domestic/foreign service providers, and legal authorities in accordance with GDPR.

5. Method and Legal Basis of Personal Data Collection

Your personal data is collected through our website, mobile applications, email, phone, cookies, and third-party platforms and processed based on the legal grounds specified in Articles 5 and 6 of GDPR.

6. Data Subject Rights

Pursuant to Article 11 of the GDPR, you have the following rights as a data subject:

  • To learn whether your personal data is being processed,
  • To request information if your personal data has been processed,
  • To learn the purpose of processing and whether it is being used appropriately,
  • To know the third parties to whom the data is transferred domestically or abroad,
  • To request correction if the data is incomplete or inaccurate,
  • To request deletion or destruction of data processed contrary to GDPR,
  • To request notification of these actions to third parties to whom the data was transferred,
  • To object to any adverse result arising from the analysis of processed data via automated systems,
  • To demand compensation if you suffer damages due to unlawful processing of your data.

7. Application Methods

You can submit your requests regarding your rights to [email protected] in writing or send them by mail to our company address.

Terms of Service

1. Introduction

These Terms of Service define the conditions for using the website, mobile app, and all related services provided by Click&Plug. By using our website or services, you agree to these terms.

2. Description of Services

Click&Plug provides access to electric vehicle (EV) charging stations, management, payment processing, and customer support services. All our services are designed to work independently of hardware.

3. User Responsibilities

  • You agree to use the services only for lawful purposes.
  • You must provide accurate and up-to-date information to access the services.
  • It is prohibited to use someone else’s information without permission or to create a fake account.
  • You must not engage in any actions that could harm or disrupt our systems.

4. Intellectual Property

All content, trademarks, logos, software, designs, and data belonging to Click&Plug are protected by copyright and trademark laws. They may not be copied, distributed, or used for commercial purposes without permission.

5. Third-Party Links

Our site may contain links to third-party websites. These sites are not under the control of Click&Plug and we are not responsible for their content.

6. Disclaimer

The services are provided “as is” and “as available”. No guarantee is given for uninterrupted or error-free operation. Click&Plug cannot be held responsible for any direct or indirect damages.

7. Right to Modify

Click&Plug reserves the right to update these terms of service without prior notice. Changes take effect once published on the website. You are advised to review the current terms regularly.

8. Governing Law and Jurisdiction

These terms are governed by the laws of the Republic of Turkey. In case of any disputes, the courts and enforcement offices of Istanbul (Central) shall have jurisdiction.

9. Contact

For any questions regarding the Terms of Service, you can contact us at [email protected].

Privacy Policy

1. General

At Click&Plug, we value the privacy of our users' personal data. This policy explains how we process information collected through our website, mobile applications, and services.

2. Collected Data

  • Identity and contact information such as name, surname, e-mail, telephone
  • Device information, IP address, browser information
  • Usage and transaction history
  • Location information (with user consent)

3. Purposes of Using Data

  • To provide, improve and personalize the Services
  • Execution of payment and invoice transactions
  • Security, fraud detection and compliance with legal obligations
  • Communication for marketing and informational purposes (with user consent)

4. Cookies and Tracking

Our website uses cookies. Cookies are used to improve user experience and perform statistical analysis. Cookie preferences can be managed in your browser settings.

5. Data Sharing

  • Legal Obligations
  • Service providers (hosting, payment, communication infrastructure, etc.)
  • Business partners (with user consent)

Under no circumstances will user data be sold to third parties without consent.

6. Data Security

User data is stored on secure servers and protected by encryption, access control, and regular audits.

7. User Rights

Users:

  • Accessing your personal data
  • Request correction or deletion
  • Restriction or objection to processing
  • Has the right to data portability.

For requests: [email protected]

8. Storage Period

The data will be stored for the period necessary to achieve the purpose of processing or for which the statutory retention periods apply.

9. Changes

This policy may be updated from time to time. The current version will be published on our website.

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